Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: April 12, 2026

1. Introduction

Welcome to the website operated by SOLID DEVELOPMENT LLC (a United States limited liability company) and SOLID S.A. DE C.V. (a Salvadoran corporation), collectively referred to as "SOLID," "we," "us," or "our." SOLID specializes in process optimization consulting, custom software development, and staff augmentation services.

This Privacy Policy describes the types of personal information we collect through our website and related services, how we use and protect that information, and the choices available to you. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Complete a contact form or request-a-quote form on our website;
• Subscribe to our newsletter or marketing communications;
• Interact with our chatbot or live-chat features;
• Submit a job application or career inquiry;
• Correspond with us via email or other channels.

This information may include your name, email address, phone number, company name, job title, project details, and any other details you choose to share.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Browser type and version, operating system, and device type;
• Pages visited, time spent on each page, and referring URLs;
• Cookies, pixel tags, and similar tracking technologies (see Section 6 below).

2.3 Information from Third Parties

We may receive information about you from third-party platforms (e.g., LinkedIn, job boards) when you interact with our profiles or apply through those services, or from analytics providers that help us understand website usage patterns.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service delivery: To respond to your inquiries, provide quotes, and deliver the services you request;
• Communication: To send relevant updates about our services, industry insights, and marketing communications (with your consent where required by law);
• Website improvement: To analyze usage patterns, diagnose technical issues, and enhance the functionality and user experience of our website;
• Recruitment: To evaluate job applications and career inquiries;
• Legal compliance: To comply with applicable laws, regulations, and legal processes;
• Security: To detect, prevent, and respond to fraud, security threats, or other potentially prohibited or illegal activities.

4. Legal Basis for Processing

Depending on your jurisdiction, we process your personal information on the following legal bases:

• Consent: Where you have given explicit consent (e.g., subscribing to our newsletter);
• Contractual necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request;
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services and marketing, provided those interests are not overridden by your rights;
• Legal obligation: Where processing is required to comply with applicable laws.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, email delivery, analytics), subject to contractual obligations of confidentiality and data protection;
• Legal requirements: When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others;
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your personal information may be transferred as part of that transaction;
• With your consent: In any other circumstance where you have given explicit consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytical data. The types of cookies we use include:

• Strictly necessary cookies: Essential for core website functionality (e.g., session management, security);
• Analytics cookies: Help us understand how visitors interact with our website so we can improve content and performance;
• Marketing cookies: Used to deliver relevant content and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings or through our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature and sensitivity of the information, the purposes for which it was collected, and applicable legal requirements.

Contact form submissions and newsletter subscriptions are retained until you request deletion or unsubscribe. Job application data is retained for up to 24 months after the recruitment process concludes, unless you request earlier deletion.

8. Data Security

We implement industry-standard technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols;
• Access controls that limit personal data access to authorized personnel on a need-to-know basis;
• Regular security assessments and monitoring of our systems.

While we take reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you provide your information at your own risk.

9. Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you;
• Correction: Request correction of inaccurate or incomplete information;
• Deletion: Request deletion of your personal information, subject to certain legal exceptions;
• Restriction: Request that we restrict or limit the processing of your data;
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format;
• Objection: Object to the processing of your data for direct marketing or based on legitimate interests;
• Withdraw consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided in Section 14 below. We will respond within a reasonable timeframe and in accordance with applicable law.

10. International Data Transfers

SOLID operates from both the United States and El Salvador. Your personal information may be transferred to, stored, and processed in countries other than the one in which it was collected. When we transfer data across borders, we take appropriate measures to ensure your information receives an adequate level of protection consistent with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites, services, or platforms that are not operated or controlled by SOLID. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party website you visit, as we are not responsible for their content, privacy practices, or data collection.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

SOLID DEVELOPMENT LLC / SOLID S.A. DE C.V.
Email: contact@solid.com.sv
Website: solid.com.sv

We will make every reasonable effort to address your inquiry promptly and in accordance with applicable law.